At Tenantum, your satisfaction matters. If our platform doesn’t meet your needs, we offer a 30-day money-back guarantee on all new subscriptions.

Free Trial

We may offer a free trial period so you can explore Tenantum before committing. No charges apply during the trial.

Subscription Plans

• Monthly Subscriptions
  If you’re not satisfied, you may request a full refund within 30 days of your initial subscription payment. After 30 days, payments are non-refundable, but you may cancel at any time to avoid future charges.

• Annual Subscriptions
  Annual plans include the same 30-day money-back guarantee. If you cancel within 30 days of purchase, we will refund your payment in full. After 30 days, refunds are not available, but you will retain access until the end of the paid term.

One-Time Payments

For one-time add-ons, credits, or additional services, purchases are covered by the same 30-day money-back guarantee. After 30 days, payments are non-refundable unless required by applicable law.

Failed or Duplicate Payments

If you are charged in error — such as duplicate billing or a payment processing issue — please contact us. Verified duplicate charges will be refunded promptly.

Refund Request Process

1. Email support@tenantum.com with your account details and transaction ID.

2. State your reason for requesting a refund (to help us improve).

3. Refunds will be processed within 7–10 business days via your original payment method.

Non-Refundable Situations

Refunds are not available for:

• Subscription renewals after the 30-day period has passed.

• Accounts terminated due to violations of our [Terms of Service].

Legal Compliance

This policy is designed to meet global consumer standards, including:

• EU/UK customers retain the statutory 14-day cooling-off right. Our 30-day guarantee goes beyond this requirement.

• US and international customers benefit from the same 30-day guarantee, plus refunds in cases of billing errors.

Contact Us

For refund requests, email: support@tenantum.com